Track Your Order

Track Your Order

Website Orders

If you placed an order on our official website, use the tracking link in your shipping confirmation email. Tracking may take 24-48 hours to update after the carrier receives the package.

If you need help, email support@ulmied.com with:

• Order number
• Email used at checkout
• Tracking number, if available
• A short description of the issue

TikTok Shop Orders

If you purchased through TikTok Shop, please use TikTok Shop's official order page for tracking, delivery disputes, cancellations, returns, and refunds.

Our website support can help with product setup, charging, video export, warranty questions, and responsible-use guidance, but TikTok Shop order-specific issues must follow TikTok Shop's official support flow.

Shipping Timeline

Most website orders are processed within 1-2 business days. Estimated U.S. delivery is usually 3-7 business days after shipment. Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, or address issues.