Start with your model and companion app. For help, email support@ulmied.com with your order number, model name, phone model and a short description of the issue.
Choose the right app
| Model | Companion app | Charging |
|---|---|---|
| W610T | Prism Pro | Magnetic charging |
| M08T | Prism Pro | USB-C charging |
Use the app named in your product manual or packaging and select your exact model when pairing. Features and app availability vary by phone, app version and region.
Your first setup
- Charge the glasses and turn them on.
- Pair with your phone over Bluetooth for calls and audio.
- Open the correct companion app and follow its device connection steps.
- Take a short test photo or clip, then try transferring it to your phone.
Transfer your photos and videos
Use the media transfer function in your companion app. Keep your phone close, keep the glasses charged and follow any Wi-Fi connection prompts. Bluetooth audio pairing and Wi-Fi media transfer serve different functions.
Charging and connection help
- Keep charging connections clean and dry.
- Use a compatible cable and USB power source. W610T uses magnetic charging; M08T uses USB-C.
- If the battery is fully drained, allow time to charge before restarting.
- If connection fails, confirm the model and app before trying the pairing steps again.
- Stop using the glasses and contact support if they become unusually hot, smell unusual or appear damaged.
AI and translation
Explore the features shown in the app for your paired device. Availability depends on a compatible phone, network, supported language, app version and region. Consult the app for its current service terms.
Warranty and order help
For eligible website orders, see our 1-year limited warranty and return policy. To request assistance, email your order number, model and a description of the issue.
TikTok Shop orders: use the platform's order support for returns, refunds, cancellations and delivery disputes. We can still help with product setup and general troubleshooting.
Track your order
Use the link in your shipping confirmation email or visit Track your order.
Earlier ULMIED models
Already own G12 or M02S? Support remains available. Follow the manual supplied with your specific model; G12 is an audio-only model without a camera.
