Contact

Contact Us

Need help with your smart glasses, website order, return, warranty, or setup? Contact our support team.

Customer Support Email

support@ulmied.com

Business Hours

Monday-Friday, 9:00 AM-5:00 PM U.S. Pacific Time, excluding U.S. holidays.

We aim to respond within 1-2 business days.

What to Include

To help us resolve your request faster, please include:

• Your order number.
• Purchase channel: official website, TikTok Shop, or other marketplace.
• Email used for purchase.
• A clear description of the issue.
• Photos or video if the product is damaged, defective, or not working as expected.

Order Tracking

For website orders, use the Track Your Order page or contact us with your order number and email.

For TikTok Shop orders, please use TikTok Shop's official order tracking and support tools for order-specific questions.

Returns

For website returns, contact us before sending the product back. We will provide next steps if your order is eligible.

For TikTok Shop returns, please use TikTok Shop's official return process.

Warranty

For warranty help, include your order number, purchase channel, description of the issue, and photos or video if possible.

Product Setup Help

Visit the Support Center and FAQ for help with:

• Connecting to your phone.
• Charging.
• Exporting video.
• App setup.
• Audio and calls.
• Responsible recording.