Frequently Asked Questions
FAQ
Pre-Sale
What are these smart glasses for?
They are smart video glasses made for everyday POV recording, open-ear audio, calls, and hands-free capture.
Do they ship from the United States?
Website orders ship from our U.S. warehouse after processing.
How long does delivery take?
Processing usually takes 1-2 business days. Estimated U.S. delivery is usually 3-7 business days after shipment.
Are they for recording people without permission?
No. They are for responsible everyday POV recording. Always follow local laws and respect privacy.
Can I use them while driving?
You must follow local laws and stay focused. Do not use the product in any way that distracts you from driving or paying attention.
Product Use
Can I record video?
Yes, the product is designed for first-person POV video recording. Final specs may vary by model.
Can I take calls?
Yes, the product supports calls when connected according to the setup instructions.
Can I listen to music?
Yes, the glasses include open-ear audio for casual listening.
How do I export video?
Use the setup guide in the Support Center. If you get stuck, contact support with your phone or computer model and a photo of the step where the issue happens.
What if the app will not download?
Confirm your phone model, OS version, app name/link, and any error message. Send a screenshot to support.
Charging and Battery
What should I do if the glasses will not charge?
Try a different compatible cable and adapter, check the charging port, and charge for at least 30 minutes. If the indicator does not turn on, send support a short video.
Why is battery life different from what I expected?
Battery life can vary by recording time, audio use, settings, temperature, and charging habits. Contact support if performance seems abnormal.
Is it normal for the product to feel warm?
Some warmth can occur during charging or recording. Stop using it and contact support if it becomes unusually hot, smells unusual, or appears damaged.
Orders and Returns
What is the return policy?
Eligible website orders have a 30-day return window. See the Return & Refund Policy.
What if my product arrived damaged?
Contact support within 7 days of delivery with your order number and photos of the package and product.
What if tracking says delivered but I did not receive it?
Check your delivery area, mailbox, building front desk, and neighbors. Then contact the carrier and our support team with your order and tracking number.
What if I bought through TikTok Shop?
Use TikTok Shop's official support for refunds, returns, delivery disputes, cancellations, and order-specific issues. Our website can help with setup and product education.
Warranty
Do you offer a warranty?
Eligible products include a 1-year limited warranty against covered defects.
What is not covered by warranty?
Accidental damage, misuse, water damage unless a verified rating applies, unauthorized repair, normal wear, lost products, and cosmetic damage that does not affect function.
How do I register my warranty?
Use the warranty registration page and provide your order number, purchase channel, email, product model, and serial number if available.
Responsible Use
Can I record in public?
Recording laws vary. Follow local laws and do not record where it is prohibited or where privacy is expected.
Can I share videos online?
Before sharing, consider whether the video includes private information, minors, addresses, license plates, or people who did not expect to be recorded.